Privacy Policy – LittleGiant

LittleGiant Privacy Policy

Effective Date: April 9, 2025

At LittleGiant, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform. By using LittleGiant, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information
When you register for an account or interact with our services, we may collect personal information such as:

B. Automatically Collected Information
When you access our website, we may automatically collect certain information, including but not limited to:

C. Third-Party Data
We may also collect information about you from third-party services such as lead-generation platforms, marketing partners, and publicly available data.

2. How We Use Your Information

LittleGiant uses your information for the following purposes:

Providing Services: To manage your account and provide the products and services you have requested.
Customer Support: To respond to your inquiries and provide assistance.
Marketing and Communications: To send promotional materials, newsletters, updates, and offers. You can opt-out of these communications at any time.
Improving Our Platform: To enhance and optimize your user experience by analyzing website usage and interactions.
Billing and Payments: To process transactions and manage billing-related activities.
Security: To monitor for fraud, maintain security, and protect your data.

3. Use of AI and Large Language Models (LLMs)

A. AI-Powered Services
LittleGiant utilizes AI-driven solutions, including large language models (LLMs), to provide a variety of services, including customer engagement tools, chatbots, and marketing automation. These AI tools allow us to provide automated, personalized interactions and content recommendations for our users.

B. Information Processed by AI
While our AI systems assist in processing customer interactions, generating responses, and automating marketing, it is important to note that we do not use AI to process any sensitive personal information unless specifically provided and required for business purposes (e.g., customer support). The data collected and processed by our AI systems is used only to enhance your experience with our services and improve their efficiency.

C. User Control

You are in control of the data provided to our AI agents. We ensure that all communications, both internal and external, follow appropriate privacy safeguards, including encryption and secure protocols. We encourage you to review communications that involve AI-driven automation to ensure they align with your expectations.

D. Limitation on AI Usage

LittleGiant’s use of AI tools does not involve the sale or unauthorized sharing of customer data. Any data processed by AI is for the purpose of improving your business experience, providing customer support, and ensuring efficient operation of your account. No personal data is used to train or enhance our AI models beyond the scope of customer service and the marketing automation features we provide.

4. How We Share Your Information

LittleGiant does not sell your personal information to third parties. However, we may share your information with trusted third parties in the following instances:

Service Providers: We may share data with vendors, contractors, or partners who assist us in providing our services, such as payment processors or hosting services.
Business Transfers: If LittleGiant undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
Legal Compliance: We may disclose information if required by law or in response to a valid request from law enforcement or other regulatory bodies.

5. Data Security

We take data security seriously and implement appropriate measures to protect your information. Our platform is built on secure systems, and we use encryption and secure protocols to safeguard your data. Additionally, LittleGiant.ai operates on the AWS platform, ensuring top-level security, compliance, and privacy for your information.

However, while we strive to protect your personal data, no system is completely foolproof, and we cannot guarantee the absolute security of your information.

6. Your Data Rights

Depending on your location, you may have certain data rights, including:

Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections.
Deletion: You may request the deletion of your personal information, subject to certain legal limitations.
Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails.

To exercise any of these rights, please contact us at support@getlittlegiant.com.

7. International Data Transfers

Your data may be transferred to, stored, or processed in countries other than the one in which you reside. We comply with applicable legal requirements regarding international data transfers and ensure that any third-party service providers we use also maintain appropriate security measures.

8. Retention of Data

We will retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies before sharing your personal information.

10. Children’s Privacy

Our platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under the age of 16, we will delete it as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after any changes indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: support@getlittlegiant.com